Terms and Conditions, Privacy Policy and Cookie Policy

These Terms and Conditions, Privacy Policy and Cookie Policy apply to the use of this website and to all services provided by Grieves Pryce Ltd, including CV writing, executive career documentation, LinkedIn profile writing, interview coaching, career coaching, consultancy, application support and related services.

By using this website, making an enquiry, booking a consultation, submitting information, making payment, or instructing us to begin work, you agree to these terms.

Part A – Service Terms and Conditions

1. About us

Grieves Pryce Ltd is a company registered in England and Wales.

References in these terms to “we”, “us” and “our” mean Grieves Pryce Ltd. References to “you”, “your” and “client” mean the person purchasing, using, enquiring about, or receiving our services.

We provide professional CV writing, executive CV writing, career documentation, interview coaching, career coaching and consultancy services to clients in the United Kingdom and internationally.

2. Services we provide

Our services may include, but are not limited to:

• CV writing and CV rewriting
• Executive CV writing
• Board, C-suite and senior leadership CV writing
• LinkedIn profile writing
• Cover letters and supporting statements
• Executive biographies
• Interview coaching
• Career direction coaching
• Job search and positioning advice
• Application document review
• Consultancy and related advisory services

All documents are created on a bespoke basis using information supplied by you, gathered during consultation, or obtained from agreed public sources such as LinkedIn, company websites, public biographies, job advertisements or other publicly available professional material.

We do not provide recruitment agency services, job placement services, regulated legal advice, financial advice, immigration advice, psychological advice, or employment law advice.

3. International service provision

We provide services to clients in the United Kingdom and internationally.

Grieves Pryce Ltd is a company registered in England and Wales. By placing an order with us, making an enquiry, booking a consultation, submitting information, or instructing us to begin work, you acknowledge that you are contracting with a UK company.

Unless expressly agreed otherwise in writing:

• Our services are provided in English.
• Our fees are quoted and payable in pounds sterling.
• Our services are delivered remotely by email, telephone, video call, online meeting, document sharing, or other agreed digital methods.
• Our working practices, service terms, privacy standards and complaints process are based on UK law and UK business practice.

You are responsible for ensuring that any CV, LinkedIn profile, application document, biography, supporting statement or other career material we prepare is suitable for the country, sector, regulator, employer, recruiter or application process for which you intend to use it.

Where we adapt documents for international use, we do so from a career presentation, language, structure and positioning perspective only. We do not provide legal, immigration, tax, employment law, regulatory, financial or professional licensing advice in any jurisdiction.

We do not guarantee that documents prepared for one country, market or employer will meet the expectations, conventions, laws, regulations or recruitment practices of another country, market or employer.

4. Bespoke nature of our work

Our work is personalised and created around your individual career history, target roles, achievements, seniority, sector, geography and professional objectives.

Because of this, the quality and accuracy of the final output depends heavily on:

• The accuracy of the information you provide
• Your participation in the consultation process
• Your responses to follow-up questions
• The quality and completeness of any documents you supply
• Your review of drafts and amendments

We will use reasonable care and skill in preparing your documents, but we cannot guarantee that every possible achievement, role detail, metric, date, title or career nuance will be included unless you provide that information clearly.

5. Order process

The usual order process is:

1. You make an enquiry or book a service.
2. We confirm the service, fee and scope of work.
3. You provide any requested documents or background information.
4. Full payment is made before work begins unless agreed otherwise in writing.
5. A consultation may be arranged where included in the service.
6. We prepare the agreed draft document or provide the agreed coaching or consultancy.
7. You review the work and provide amendment requests within the agreed timeframe.
8. We complete the included amendments.
9. The service is treated as complete once the agreed deliverables and included amendments have been supplied.

We may adapt this process where appropriate, depending on the nature of the service purchased.

6. Fees and payment

All fees will be confirmed before work begins.

Fees may be charged as a fixed project fee, an hourly rate, a package fee, a consultancy fee, a coaching fee, or a bespoke quotation.

Full payment is required before work starts unless we agree alternative payment terms in writing.

Payment may be made by bank transfer, debit card, credit card, Stripe, or another agreed secure payment method.

Where VAT applies, it will be charged at the prevailing rate.

We reserve the right not to begin work until cleared payment has been received.

7. Currency, taxes and international payments

Unless expressly agreed otherwise in writing, all prices are quoted in pounds sterling and all payments must be made in pounds sterling.

If you pay from outside the United Kingdom, your bank, card provider or payment processor may apply exchange rates, conversion fees, international transaction fees or other charges. You are responsible for any such charges.

Where VAT is applicable, it will be charged at the prevailing rate.

You are responsible for any taxes, duties, levies, withholding taxes, reporting obligations or local charges that may apply in your own country or jurisdiction.

We are not responsible for losses caused by currency conversion, bank charges, exchange-rate movements or international payment delays.

8. What is included in your service

Unless agreed otherwise in writing, a CV writing service includes:

• Review of the information supplied by you
• One consultation where included in the purchased package
• Preparation of one draft CV or agreed document
• One round of reasonable amendments
• Final supply of the agreed document in an editable format, usually Microsoft Word

A “round of amendments” means one consolidated set of requested changes provided by you after reviewing the draft.

It does not include unlimited rewriting, repeated changes of direction, substantial new information supplied after drafting, or a complete repositioning of the document after the original brief has been agreed.

Additional work may be quoted separately.

9. Amendments

Your service includes one round of reasonable amendments unless otherwise agreed in writing.

Amendment requests should be supplied in writing, clear and consolidated, provided within 5 working days of receiving the draft, and based on correcting, refining or improving the agreed document.

If you do not respond within 5 working days, we may treat the service as complete.

Where you ask for substantial new work, a major change of direction, additional versions, a different role focus, or new material not supplied before drafting began, we may charge an additional fee.

10. Consultations and appointments

Where a consultation is included, it may take place by phone, Zoom, Google Meet, Skype, or another agreed method.

You are responsible for attending at the agreed time and ensuring that you have a suitable internet connection, telephone signal and quiet environment.

Missed appointments, late attendance, or cancellations with less than 24 hours’ notice may result in a rebooking fee or the loss of the consultation element of the service, at our discretion.

11. Turnaround times

Any turnaround time given is an estimate unless expressly agreed in writing as a fixed deadline.

We are not responsible for delays caused by incomplete information, late responses, missed appointments, illness, technical issues, or events outside our reasonable control.

Where a specific deadline is essential, you must tell us before placing your order. We may decline the work or agree a priority fee.

12. Client responsibilities

You are responsible for ensuring that all information you provide is accurate, truthful, complete and not misleading.

We do not independently verify every factual claim unless expressly agreed in writing.

You must not ask us to include information that is false, exaggerated, misleading, defamatory, confidential without permission, or in breach of any legal or professional obligation.

We reserve the right to refuse to include material that we reasonably believe may be inaccurate, misleading, unethical or unlawful.

13. International client responsibilities

If you are based outside the United Kingdom, or if you intend to use our documents outside the United Kingdom, you are responsible for checking any local requirements that may apply.

We may provide general career-document guidance based on our experience, but we do not accept responsibility for ensuring compliance with country-specific legal, immigration, tax, regulatory, licensing or employment requirements unless expressly agreed in writing.

14. Accuracy of CVs and documents

We take care to present your experience clearly and professionally, but you remain responsible for reviewing the final document before using it.

Once you approve, use, submit or publish the document, you accept responsibility for its content.

15. No guarantee of employment outcomes

We aim to improve the clarity, presentation and positioning of your career documents and interview preparation.

However, we do not guarantee job offers, interviews, promotions, salary increases, recruiter responses, LinkedIn views, application success, admission to a board, programme or shortlist, or any particular employment or commercial outcome.

Hiring decisions are made by third parties and may depend on many factors outside our control.

16. No country-specific employment or immigration advice

Our services are career-document, coaching and consultancy services. We are not recruitment agents, immigration advisers, employment lawyers, tax advisers, financial advisers or regulated legal advisers.

You should obtain advice from an appropriately qualified professional if you need guidance on any legal, immigration, tax, employment, regulatory or professional licensing matter.

17. Professional judgement and writing style

Our services involve professional judgement. We may recommend changes to structure, tone, length, language, content hierarchy, achievement emphasis, role positioning, sector alignment, layout and formatting.

You are not required to accept our advice. However, if you request changes that we believe weaken the document, we may explain our concerns before making them.

We reserve the right to decline changes that we consider misleading, unethical, discriminatory, defamatory, unlawful, or damaging to professional credibility.

18. Use of AI, transcription and supporting tools

We may use secure digital tools to support service delivery, including video conferencing platforms, call recording tools, AI transcription tools, AI summarisation tools, document drafting tools, cloud storage tools, CRM and booking tools, and email and accounting systems.

AI tools may assist with transcription, note organisation, summarisation, research structuring, drafting support or document review. Human professional judgement remains part of the service.

We do not intentionally submit your confidential information to AI tools for the purpose of training public AI models.

19. Confidentiality

We will treat your personal and professional information as confidential, subject to the terms of our Privacy Policy and any legal obligations.

We will not sell your personal data.

You also agree to keep confidential any proprietary templates, methods, questionnaires, advice, frameworks or materials supplied by us.

20. Intellectual property

All drafts, templates, structures, questionnaires, frameworks, prompts, processes, methodologies and written materials created by us remain our intellectual property until full payment has been received.

Once full payment has been received, you are granted a personal, non-exclusive licence to use the final documents we create for your own job search, career development, professional profile or related personal career purposes.

You may not resell our documents, copy our templates for commercial use, use our materials to create a competing service, share our proprietary methods or frameworks publicly, or reproduce our content for another person without permission.

21. Third-party platforms

Our services may involve the use of third-party platforms such as Zoom, Google Workspace, Stripe, Xero, vCita, email providers, AI transcription tools and website analytics tools.

We are not responsible for outages, errors, data loss, service interruptions or policy changes caused by third-party platforms.

22. Cancellation rights and refunds

Our services are typically purchased remotely. Where you are a consumer, you may have statutory cancellation rights under applicable consumer law.

By instructing us to begin work before the end of any statutory cancellation period, you acknowledge that you may lose the right to cancel once the service has been fully performed, and that if you cancel after work has started, we may charge for work reasonably carried out.

We allow cancellation only where written notice is received within 24 hours of payment and before any work has commenced.

If you are based outside the United Kingdom, your local laws may provide mandatory consumer rights that cannot legally be excluded. Nothing in these terms is intended to remove any such mandatory rights.

Nothing in these terms affects your statutory rights.

23. Service quality concerns

If you are unhappy with any aspect of the service, you must contact us in writing as soon as possible and explain the issue clearly.

Where you are a consumer, we will provide services with reasonable care and skill, as required under applicable UK consumer law.

24. Refusal or termination of service

We reserve the right to refuse, suspend or terminate a service where you provide false or misleading information, you ask us to create dishonest or deceptive content, you behave abusively, you fail to provide required information, you fail to make payment, there is a conflict of interest, or continuing the work would be unlawful, unethical or impractical.

25. Limitation of liability

We are responsible for providing services with reasonable care and skill.

However, to the fullest extent permitted by law, we are not liable for loss of earnings, loss of opportunity, loss of employment, loss of promotion, loss of business, loss of reputation, recruiter or employer decisions, indirect or consequential loss, errors caused by inaccurate information supplied by you, changes you make to documents after delivery, or third-party platform failures.

Our total liability for any claim will be limited to the amount you paid for the specific service giving rise to the claim, except where the law does not allow such limitation.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

26. Website information

The content on this website is provided for general information only. Website content does not constitute legal, financial, psychological, medical, immigration, recruitment or employment advice.

27. Links to other websites

This website may include links to third-party websites. Links are provided for convenience only and do not imply endorsement.

28. Force majeure

We are not liable for delay or failure to perform our obligations where caused by events outside our reasonable control.

29. Changes to these terms

We may update these terms from time to time. The latest version will be published on our website.

30. Governing law, jurisdiction and international clients

These Terms and Conditions, and any contract between you and us, are governed by the laws of England and Wales.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based outside England and Wales, you may have mandatory legal rights in your country of residence that cannot legally be excluded. Nothing in these terms is intended to remove any such mandatory rights.

Part B – Privacy Policy

31. Introduction

Grieves Pryce Ltd is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share and protect personal data in accordance with the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and other applicable data protection laws.

32. Personal data we collect

We may collect and process identity and contact data (name, address, email, telephone, company, job title, LinkedIn URL, billing details), career and professional data (CVs, cover letters, employment history, qualifications, achievements), consultation and communication data (emails, recordings, transcripts, notes), payment and transaction data, website and technical data, and marketing data.

33. Special-category data

You may choose to provide special-category data relating to health, disability, neurodiversity, race, religion, trade union membership, sexual orientation, family circumstances, or career breaks linked to personal circumstances. We do not actively seek unnecessary special-category data.

34-35. How and why we use your data

We collect personal data directly from you and through our website. We use your data to respond to enquiries, provide services, process payments, manage client records, improve our services, maintain website security, and meet legal obligations.

36. Lawful bases for processing

Contract: to provide services you have requested. Consent: for optional marketing and recording consultations. Legal obligation: to meet accounting, tax and legal requirements. Legitimate interests: to operate and improve our business.

37-38. Consultation recordings and AI tools

Consultations may be recorded, transcribed or summarised to support accuracy and service delivery. We may use AI-supported transcription or summarisation tools. We do not intentionally submit your confidential information to AI tools for the purpose of training public AI models.

39. Data sharing and processors

We do not sell your personal data. We may share personal data with trusted service providers:

Provider type	Purpose
Booking and CRM platforms	Scheduling, client management
Video conferencing platforms	Consultations and meetings
AI transcription tools	Transcription and summarisation
Cloud storage providers	Secure document storage
Payment processors	Secure payment handling
Accounting software	Invoicing, VAT and accounts
Website hosting providers	Website operation and security
Analytics providers	Website performance monitoring
Professional advisers	Legal, accounting or insurance

40-41. International data transfers

Where personal data is transferred internationally, we use appropriate safeguards such as UK adequacy regulations, standard contractual clauses, or equivalent lawful mechanisms.

42. How long we keep personal data

Data type	Retention period
Client files, CVs, drafts, transcripts	Up to 7 years after completion
Financial and accounting records	7 years
Enquiry records (no service purchased)	Up to 24 months
Marketing consent records	Until withdrawn
Complaint records	Up to 7 years
Testimonials	Until withdrawn or no longer relevant

43. Data security

We use appropriate technical and organisational measures to protect personal data, including password-protected systems, secure cloud storage, access controls, SSL encryption, and secure payment processors.

44. Your data protection rights

You may have the right to be informed, access your data, correct inaccurate data, request deletion, restrict processing, object to processing, request data portability, withdraw consent, and complain to the ICO.

Contact: enquiries@gpcvservices.co.uk or write to Grieves Pryce Ltd, 27 Old Gloucester Street, London, England, WC1N 3AX.

45-48. Consent, marketing, testimonials and children

You may withdraw consent at any time. You can unsubscribe from marketing at any time. We will only use testimonials with your permission. Our services are intended for adults and professionals.

49-50. Data breaches and complaints

We will take appropriate steps in accordance with data protection law if a breach occurs. You may complain to the Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Website: www.ico.org.uk

Part C – Cookie Policy

51-52. Cookies and how we use them

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies to operate the website, keep it secure, remember preferences, analyse traffic, and support marketing.

53. Types of cookies we use

Cookie type	Purpose
Strictly necessary	Required for website operation, security and basic functionality
Performance and analytics	Help us understand website usage and improve performance
Functional	Remember preferences and improve user experience
Marketing	Help measure advertising and campaign performance
Third-party	Set by integrated services such as analytics, video and payment platforms

54-56. Third-party cookies, consent and browser management

Third-party services may place cookies when you use our website, including Google Analytics, booking tools, Stripe, and email marketing tools. You may manage cookies through the cookie banner or your browser settings. Blocking some cookies may affect website functionality.

Part D – Contact Details

For questions about these terms, our services, privacy or cookies, contact:

Grieves Pryce Ltd
27 Old Gloucester Street
London, England, WC1N 3AX

Email: enquiries@gpcvservices.co.uk

Part E – Regulatory Authority

For data protection concerns, you may contact:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF

Website: www.ico.org.uk